Legal

Privacy policy

Last updated: September 2026 · Cheapflix Nepal Pvt. Ltd., Kathmandu

1. What we collect

Account details (name, email, phone), booking details (address, schedule, notes), provider KYC documents, reviews and photos you upload, and basic device/usage data for security.

2. How we use it

To match you with providers, process bookings and payments, verify provider identities, mediate disputes, and send service notifications (booking updates, chat alerts). We never sell your data.

3. Sharing

Your name, phone and job address are shared with the assigned provider so they can reach you. Payment references go to the provider for verification. KYC documents are visible only to our verification team. We disclose data to authorities only when legally required.

4. Storage & security

Passwords are hashed (bcrypt), sessions use signed tokens, traffic is HTTPS-only in production, and uploads are access-controlled. Local uploads on demo hosting may be ephemeral — production uses managed object storage.

5. Your rights

Ask for a copy, correction or deletion of your data any time via a support ticket or namaste@cheapflixnepal.live. We reply within one working day.

6. Cookies

We use strictly-necessary storage (login session, language, saved providers). No advertising trackers.